Shipping
Free Shipping over $120
Enjoy free standard shipping within Australia when you spend over $120 in one transaction.
Flat Standard Shipping :
$10.95 for orders under $120
Express Shipping : $15.00.
How long does it take to ship my order?
We ship with Australia Post and delivery times are an estimation only. Generally standard shipping is 3-7 business days. Express shipping 1-2 business days.
What is the timeframe for orders to be processed?
All orders are processed and shipped from our business HQ on the Central Coast, Australia. Orders placed before 12noon are processed and shipped within 24 hours Monday to Friday.
Returns
How long do I have to return an item?
At our store, you have up to 30 days from the purchase date to return an item.
What is your returns policy?
We accept returns for full-priced items that are unworn and in original condition, and we'll offer store credits and/or exchanges for the value of your purchase.
Exchange, Returns & Store Credit
Items must be in original condition, unworn and undamaged. Items must be returned in original packaging (this includes bags, box, tags). We do not accept returns on earrings for health and safety reasons. All sale purchases are final. No exchanges or store credits will be issued on sale items.
Conditions for returns
Items must be in their original condition, unworn and undamaged. Items returned by mail must be in all original packaging (including bags, tags and boxes). Cost of return is at the purchasers own expense.
Eco Friendly Packaging
Sustainable packaging & shipping methods
At Olive James we strive to make positive contributions to the planet and its communities. All of our packaging in made from recyclable paper/card and our shipping methods are carbon neutral.